A LETTER FROM OUR CEO,
Link to 2019 Stewardship Report
Link to 2018 Stewardship Report
Link to 2017 Stewardship Report
Link 2016 Environmental Report
NCLH ISO 14001 Certificate
NCLH Commitment to Safety, Security, Health and Environmental Protection
2019 was another remarkable year for our company, with approximately 2.7 million guests visiting more than 490 destinations worldwide. We welcomed the highly anticipated 27th ship in our fleet, Norwegian Encore, and prepared for the early 2020 arrival of our 28th ship, Regent’s Seven Seas Splendor, all while delivering record financial results. At the same time, we made substantial progress on our Environmental, Social and Governance (ESG) efforts including our global sustainability program, “Sail & Sustain” and on our environmental goals to reduce CO2 emissions, invest in emerging technologies, minimize waste to landfills and increase sustainable sourcing.
We have experienced rapid and significant impacts across our operations after the emergence of the COVID-19 global pandemic earlier this year. The fluidity of this new operating environment has required us to be nimble and adapt swiftly which resulted in the difficult but necessary decision to temporarily suspend global cruise operations in March to do our part in containing the spread of the virus. Our number one priority continues to be the health, safety and security of our guests, crew and the communities we visit. As such, together with Royal Caribbean Group we formed the Healthy Sail Panel, comprised of globally recognized public health experts, which has provided comprehensive recommendations including 74 detailed best practices to inform us on the development of a science-backed plan for a safe and healthy return to cruising.
Despite the public health challenges we currently face, our commitment to protect and preserve our oceans, the environment and the destinations we visit remains at the very core of our everyday business operations. We also remain committed to maintaining our culture of diversity, equality and inclusion in the workplace. We are pleased to present our 2019 Stewardship report, which highlights several initiatives that support our core values of Flawless Execution, Dedication to Family and Community, Spirit of Entrepreneurship, Financial Excellence and Environmental Stewardship.
While there were many important initiatives in 2019, one of our key highlights for the year was the announcement for Norwegian Cruise Line to become the first major global cruise company to be plastic water bottle free through its partnership with JUST Goods, Inc. Our strong focus on reducing single-use plastics is expected to result in the elimination of over 11 million single-use plastic bottles and 50 million plastic straws annually across our entire fleet and two island destinations.
In addition, we relaunched our Hope Starts Here hurricane relief campaign in partnership with All Hands and Hearts and donated $3 million of cash and in-kind donations to assist in emergency relief efforts after Hurricane Dorian. We also honored deserving teachers around the country through our Giving Joy campaign.
Team members also played a role in our sustainability efforts and donated over 1,000 hours giving back to our communities through events such as beach clean ups, Habitat for Humanity, and dinner services at the Camillus House Campus emergency housing facility.
Since 2017 we have partnered with the Florida Diversity Council, joining likeminded organizations to find ways to promote and expand diversity and equality in the workplace. We continue to reach out to diversity organizations on college campuses to present our hiring managers with a diverse slate of candidates. We have also recently launched diversity, equality and inclusion online training, including unconscious bias training, as one of our essential steps to increase awareness and to foster a workplace that is aligned with our core values of Family and Community.
Another key highlight of 2019 was the establishment of the Technology, Environmental, Safety and Security (TESS) Committee of our Board of Directors to oversee matters related to corporate social responsibility and sustainability. We are taking a proactive approach to strengthen our ESG efforts, and in early 2020 we announced the creation of a dedicated ESG department. This new function will further enhance the overall ESG strategy while coordinating closely with departments across the organization including Health, Medical, Safety and Environmental Operations, Human Resources, Legal and Supply Chain.
We are proud of our accomplishments to date and remain committed to driving a positive impact on society and the environment through the advancement of our global ESG strategy. I invite you to join our “Sail & Sustain” journey and look forward to continuing to build on this foundation for years to come.
Thank you for your continued support,
Frank Del Rio
Statement on Responsible Sourcing
Norwegian Cruise Line Holdings Ltd. has several guiding principles when it comes to sourcing, an important part of our continued efforts towards sustainability. The company is committed to working with partners across the supply chain to source safe, high quality, ethically responsible and sustainable products for our guests.
In 2015, we committed in the U.S. to purchasing eggs from preferred suppliers who raise their hens in cage-free environments by 2025. Farms today do not yet produce enough cage-free eggs to meet that demand but, by committing to this transition, we are providing suppliers the confidence that there will be a market for cage-free eggs for those who make the necessary investments.
We are also committed to working with our suppliers of animal-based proteins to identify and utilize sustainable and humane practices for raising, housing and processing meat, and to ensure that by 2024, all our chicken in the U.S. and Canada will be sourced from Global Animal Partnership (GAP) certified suppliers and processed using a multi-step controlled-atmosphere system.
This commitment is a continued and ongoing quest for improvement, as suppliers continue to make new products available.